New article Building a Danish Customer-Facing AI Agent with MitID Authentication in Microsoft Copilot Studio
Portrait of Artur Bagrancev

Artur Bagrancev

From AI users
to AI builders.

Solution Engineer at Microsoft in Copenhagen. I help organisations put Copilot and AI agents to work.

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About

I was five when I first sat in front of a computer. By eleven I was building my own small programs and websites. Today I help organisations turn AI curiosity into agents that take real work off people’s plates. The technology is the easy part. Curiosity is what makes the difference.

  • 2016 Moved to Denmark to study engineering. Copenhagen is home today.
  • 4 Languages: Danish, English, German and Russian.
  • 12 Certifications across Microsoft, Salesforce, demo craft and design thinking.

What I do.

Helping teams put AI to work, from the first idea to a room full of builders.

  • AI agents

    Copilot Studio agents grounded in real knowledge, wired to real actions and secured for real customers.

  • Microsoft 365 Copilot

    Adoption that sticks: leadership sessions, masterclasses and hands-on enablement.

  • Hackathons

    Full-day builder formats where business teams leave with working prototypes, not slides.

  • Identity for AI

    OAuth 2.0, OpenID Connect and MitID for agents that touch personal data.

  • Business applications

    Dynamics 365 Sales and Customer Service, Power Platform and four years of Salesforce CRM.

  • Demo craft and design thinking

    Certified Demo2Win! presenter and Design Thinking facilitator. Complex technology, explained so it lands.

Experience.

From engineering in Sønderborg to enterprise AI in Copenhagen.

  1. 2025 – Present Now

    Solution Engineer

    Microsoft · Kongens Lyngby, Denmark

    AI Business Solutions. Helping Danish enterprises adopt Microsoft 365 Copilot, build agents with Copilot Studio and modernise sales and service with Dynamics 365.

  2. 2021 – 2025

    Solution Engineer

    Salesforce · Dublin, Ireland and Copenhagen, Denmark

    More than four years with strategic customers across Salesforce’s core CRM solutions, from discovery to demo to deal.

  3. 2019 – 2021

    MSc, Engineering – Innovation and Business

    University of Southern Denmark · Sønderborg, Denmark

    Engineering combined with innovation and business development.

  4. 2016 – 2019

    BSc, Engineering – Innovation and Business

    University of Southern Denmark · Sønderborg, Denmark

    Hands-on projects with companies such as LEGO, Danfoss and Linak sparked a love for customer-facing work.

Tech specs.

The platforms, tools and methods behind the work.

AI and agents
  • Microsoft 365 Copilot
  • Copilot Studio
  • Salesforce Agentforce
  • Prompt design
  • Model Context Protocol
  • GitHub Copilot
Business applications
  • Dynamics 365 Sales
  • Dynamics 365 Customer Service
  • Power Platform
  • Power Automate
  • Salesforce Sales Cloud
  • Salesforce Platform
Identity and integration
  • OAuth 2.0
  • OpenID Connect
  • MitID
  • Microsoft Entra ID
  • Entra External ID
  • REST APIs
Ways of working
  • Demo craft (Demo2Win!)
  • Design Thinking facilitation
  • Workshops and hackathons
  • Technical project management
Languages
  • Danish
  • English
  • German (native)
  • Russian (native)

Certified.

12 certifications across Microsoft, Salesforce, demo craft and design thinking.

  • Microsoft

    AI Business Professional

    Aug 2026

  • Microsoft

    Copilot and Agent Administration Fundamentals

    Jul 2026

  • 2Win!

    Intermediate Demo Skills, MCAPS Academy

    Mar 2026

  • Salesforce

    Agentforce Specialist

    Aug 2025

  • DesignThinkers Academy

    Design Thinking Facilitator

    Apr 2024

  • Salesforce

    AI Associate

    Mar 2024

  • Salesforce

    Sales Cloud Consultant

    Jul 2022

  • Salesforce

    Advanced Administrator

    Apr 2022

  • 2Win!

    Demo2Win!

    Jan 2022

  • Salesforce

    Platform App Builder

    Jan 2022

  • Salesforce

    Administrator

    Dec 2021

  • Project Management Institute

    Technical Project Management and Soft Skills

    Dec 2018

Let’s build
something.

An agent idea, a hackathon or a talk on AI. I’d love to hear about it.